To excel in an administrative role you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of Organizations nowadays are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve on the quality of output.
By the end of the program, participants will be able to:
- Explain why productivity and effectiveness are critical for the success of the 21st century administrator
- Develop self-management which will enable professional advancement
- Employ their thinking skills to facilitate turning problems into opportunities
- Apply the power of positive attitude at the workplace
- Build excellent relationships with people at all levels
- Plan and organize in order to maximize their use of time and improve their performance at the office
Productivity and Effectiveness
- What is productivity?
- Efficiency versus effectiveness
- Optimizing quality and quantity of production through streamlining
- Signs of inefficiencies at your office
- Simplification of work processes
Work breakdown structures
- Effective Self-Leadership
- Principles of self-leadership
- Self-leadership as a prerequisite for leading others
- Understanding what makes people 'tick': personal values
- Performing a personal SWOT analysis
- Building on your talents
- Becoming more proactive
The Thinking Administrator
- Using different thinking techniques to boost your professionalism
- Using creativity as a business tool
- Mental blocks and ways to overcome them
- Brainstorming your best options
- Solving office problems
- Kaizen: focusing on continuous improvements
- Learning venues for professional development
The Power of Your Attitude
- What is attitude?
- Uses of attitude
- Perceptions, beliefs and their effect on attitude
- Going beyond a positive attitude
- Being proactive versus reactive
- Making things happen: the 'can-do' attitude
Using your attitude for professional excellence
- Developing Your Work Relationships
- Building rapport with your manager, colleagues and clients
- Adapting to different working styles
- Navigating through people problems and problem people
- Resolving conflict with a win-win outcome
- Applying the principles of emotional intelligence
- Best practices in dealing with your manager
Organizing and Planning for Best Performance
- Setting challenging performance goals
- Putting Key Performance Indicators (KPIs) to work
- Utilizing planning strategies and forward thinking
- Prioritizing your objectives
- Personal action planning
- The planning cycle
Administrative Personnel, Supervisors, Administration Officers, Administrators, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Managers, existing or prospective Office Managers, Senior Administrators and Supervisors of junior level employees, anyone involved in office management and administration skills and practices.