At the end of this course the participants will be able to:

• Use effective communication skills
• Apply assertiveness when managing difficult situations and people
• Overcome anxiety through adequate preparation and planning
• Apply tools and techniques essential for delivering well-structured and powerful presentations
• Engage and influence the audience while successfully maintaining their attention
• Deliver authentic and inspirational presentations with an impact
• Employ NLP to enhance communication skills
• Understand the techniques of effective presentations
• Understand cross-cultural communication
• Assess their own presentation style
• Prepare and present a written report
• Run and deliver productive meetings

• Theories of behavioral and interpersonal relationships
• Types and uses of communication
• Barriers to communication
• Lack of understanding
• Limited skills
• Identifying methods and skills of applying assertiveness and its impact on communication
• Your assertive rights; the art of saying “No”
• Handling conflict 
• Using Neuro Linguistic Programming (NLP) tools in communication
• Improving personal and interpersonal relationships
• Cross-cultural communication
• Developing greater sensitivity to cultural differences
• Avoiding potential cross-cultural pitfalls
• Introduction to presenting
• Identifying good & bad habits
• Planning and preparing effective presentation
• Tips on dealing with nerves and building self confidence
• Delivering a presentation
• Speaking with confidence whilst reading audience body language
• Conveying your message clearly and to the point: appreciating the do’s and don’ts
• Public speaking techniques
• Understand the dynamics of public speaking
• Differences between presentations and public speaking
• Dealing with spontaneous situations
• Thinking on your feet
• Preparing and conducting effective meetings
• Roles and responsibilities
• Meeting structure and effectiveness 
• Report writing
• Structuring and delivering a written report

Managers, Executives, Managers, Team Leaders, Superintendents, Chief Engineers, Senior Engineers, Newly Qualified Engineers, Plant Managers, Project Managers, Quality Managers, Technical Managers, Supervisors, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, Champions, Officers, Supervisors, Department Heads, Engineers, Foremen, anyone in managerial and administrative positions, Engineering Professionals, Project and Design Engineers, Technical Operational Staff, Technical Sales Staff, Research and Development Professionals, Technical Personnel, Maintenance and Supervisory Managers, Maintenance Planning Staff, Technical Managers, Project team members