By the end of the program, participants will be able to:

• learn how to priorities and cope with multiple tasks
• be aware of how to improve their communication skills to enhance their relationships
• understand ways of working as a team with their managers and colleagues
• learn how to be assertive and therefore more effective in the workplace
• understand the importance of interpersonal intelligence

DAY 1

Effective time management

• Understanding the importance of time management
• Controlling, prioritizing and organizing your work
• Coping with large tasks
• Ensuring the safety and efficiency of your work environment
• Basic project management
• Dealing with the impact of your manager’s demands
• Taking control
• Useful hints and tips

DAY 2

Improving communication skills

• Why are communication skills so important?
• Understanding the different means of communication in business
• Using vocabulary that works
• Writing effectively
• Improving listening skills
• Being aware of the barriers to good communication

DAY 3

Assertiveness skills

• What is assertiveness and why is it important?
• Developing confidence in order to use assertiveness skills
• Understanding gender differences
• Practical advice to using assertiveness skills in your work environment
• Coping with stress

DAY 4 

Successfully working with managers and colleagues

• Why is this important?
• Learning ways to manage your manager
• Coping with different personalities and working styles
• Understanding your own strengths and areas for improvement
• Learning to delegate effectively

DAY 5

Interpersonal intelligence

Administrative and support staff who want to focus on their relationship to their role, their responsibilities and their challenges.