This course provides participants with a practical and structured understanding of Quality Control principles, tools, and techniques used to ensure products and processes meet defined standards. It blends foundational concepts with hands‑on application, enabling learners to analyze defects, implement QC tools, and contribute to continuous improvement within their organizations.
- Build a solid understanding of QC concepts, tools, and methodologies.
- Equip participants to identify, measure, and control quality variations.
- Strengthen capability to analyze root causes and implement corrective actions.
- Enhance readiness to support organizational quality improvement initiatives.
DAY 1
Module 1: Introduction to Quality & QC Concepts
- Definition of Quality & QC
- QC vs QA vs QM
- Cost of Quality
- QC roles & responsibilities
- Overview of QC standards (ISO, industry norms)
Module 2: Quality Control Processes & Systems
- QC process flow
- Types of QC activities
- Documentation & traceability
- QC plans & checklists
- Importance of standardization
DAY 2
Module 3: Inspection & Testing Techniques
- Types of inspection (incoming, in‑process, final)
- Visual inspection basics
- Measurement tools & gauges
- Testing methods overview
- Calibration importance
Module 4: Sampling & Acceptance Criteria
- Sampling concepts
- AQL & acceptance sampling
- Random vs systematic sampling
- Sample size determination basics
- Common sampling errors
DAY 3
Module 5: QC Tools – The 7 Basic Tools
- Check Sheets
- Pareto Analysis
- Cause‑and‑Effect Diagram
- Histogram
- Scatter Diagram
Module 6: Control Charts & Process Control
- Purpose of control charts
- Types of charts (X‑bar, R, p, np)
- Interpreting control limits
- Identifying special vs common causes
- Process stability assessment
DAY 4
Module 7: Root Cause Analysis (RCA)
- RCA principles
- 5 Whys technique
- Fishbone diagram application
- Data‑driven problem solving
- Corrective vs preventive actions
Module 8: Non‑Conformance & Defect Management
- Identifying non‑conformities
- Defect classification
- NCR documentation
- Rework vs repair vs scrap
- Preventing recurrence
DAY 5
Module 9: Continuous Improvement & Lean Concepts
- Kaizen principles
- Waste identification
- Standard work
- Visual management
- QC role in Lean improvement
Module 10: QC Reporting & Performance Indicators
- QC reporting essentials
- KPIs for quality performance
- Trend analysis
- Communicating QC findings
- Supporting management decisions
- Quality Control Officers & Inspectors
- Production & Operations Staff
- Quality Assurance Professionals
- Engineers & Technicians
- New QC team members
- Anyone involved in process improvement or product quality