Many improvement initiatives fail due to a fragmented approach to the alignment and execution of practitioner activities. Operational Excellence (OPEX) supports the drive for sustainable profitability and growth within your organization by adopting a holistic approach to improvement. Studies within the Industry have reported that world class operators enjoy a range of benefits including higher facility reliability, lower maintenance costs, reduced safety incidents and an increase in utilization of staff on value adding activities. This training course will equip you with the knowledge, skills and behavioral competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organization, reducing variation, defects, cycle times, lead times, waste and costs within your operations.
By the end of this course delegates will be able to:
- Priorities and link improvement activities to achieve the organization's strategic objectives
- Analyse the ‘Voice of the Customer’ to align changes to customer requirements
- Engage stakeholders to collectively remove waste and optimise the whole ‘Value Stream’
- Select the appropriate methods and tools within the improvement framework
- Influence organisational culture and employee behaviour to support Operational Excellence
Day 1
Competency Description: The business context for Operational Excellence and best practice improvement methods associated with the approach.
Key behaviors'
- Understand limitations of unstructured improvement methods
- Understand the relevance of OPEX to the industry
- Identify drivers of sustained results
- Link improvement activity to organization strategy
- Recognize opportunities for improvement
- Prioritize opportunities for improvement
Topics to be covered
- OPEX Framework
- DMAIC Improvement Method (Define, Measure, Analyze, Improve & Control)
- Alignment of OPEX to Industry activities
- Voice of the Customer
- Customer-Supplier Partnerships
- Strategy Deployment
- Project Pipeline Development and Prioritization
Day 2
Competency Description: Understand how value is delivered to our customers and describe current and desired performance.
Key behaviors'
- Visualize the flow of value through the organization
- Determine performance of the value stream
- Establish the effectiveness of resources
- Understand impact of (un)reliability on value delivery
- Set appropriate improvement targets
Topics to be covered
- Process Mapping
- Value Stream Mapping
- Reliability
- Effectiveness (Overall Equipment Effectiveness)
- Zero Targets
- Development of relevant O&G performance measures
Day 3
Competency Description: Determine what stops the value from flowing, providing a focus on selected diagnostic techniques.
Key behaviors'
- Develop project charters for improvement efforts
- Establish root causes of problems
- Diagnose process issues
- Diagnose people issues
- Diagnose organization culture issues
Topics to be covered
- Problem Statements
- Project Charters
- Root Cause Analysis
- Behavioral Analysis
- Organization Culture Analysis
Day 4
Competency Description: Developing Operational Excellence, improving the delivery of value.
Key behaviors'
- Select and apply appropriate improvement methods
- Prioritize improvement options
- Create the future state value stream
- Link improvements to verified issues
- Develop improvement actions
Topics to be covered
- Lean Principles
- 7 Wastes
- Mistake Proofing
- Problem Solving
- Total Productive Maintenance
- Set-up Reduction / SMED
- 5S
- Line of Sight
Day 5
Competency Description: Sustaining the improvement for lasting change.
Key behaviors
- Develop appropriate control strategies
- Identify change challenges
- Address barriers to change
- Transition people to the future state
- Build lasting change
Topics to be covered
- Control and Monitoring Plans
- Change Management Framework
- Behavioral Plan
This Operational Excellence training course is appropriate for everyone in the organization but may be of special interest to anyone charged with driving the improvement of operating performance.