At the end of this course the participants will be able to:

• Understand the human behavior
• Understand how the attitude affects behavior and motivation
• Manage employee performance
• Learn how to be more effective as a manager or supervisor
• Get the best out of their people
• Develop a clearer picture of their attitudes and behavior, and t
• Improve their skills in practical performance management – such as appraisal, discipline and grievance
• Achieve results that rely on interaction with other 
• Develop their confidence and interpersonal skills

Performance and the Individual:

• Psychological profiles - Jungian typology and understanding human behavior
• How competency frameworks support performance management
• Human behavior survey
• The Iceberg model to understand behavior
• Models of Performance Management
• The JOHARI window

Managing Employee Performance:

• Discipline, capability and grievance
• Recognizing the difference between capability and conduct issues
• The “rules of Natural Justice”
• The purposes of discipline
• Inefficiency and box markings
• Models of motivation and behavior

The Assertiveness Model of Behavior and Attitudes:

• Identifying and recognizing the types of behavior:
• Aggressive
• Indirectly aggressive
• Passive (aggressive)
• Assertive
• Communication skills
• Being proactive with people

Exercises with Behavior and Attitudes:

• Managing performance
• The Performance Appraisal Interview
• Discipline and grievance case studies and examples
• Dealing with discipline and Grievance cases
• Case studies – real stories explored and developed

Attitudes and Attitudes to Self:

• The Behavior mirror diagnostic tool
• Social styles
• Behavior model

• Supervisors
• Team leaders
• Employees interested to get new skills to improve their profile