This five-day professional program provides participants with a practical and integrated understanding of Quality, Environmental, and Occupational Health & Safety (QEHS) management systems. The course introduces the core principles of ISO 9001, ISO 14001, and ISO 45001, emphasizing risk-based thinking, operational control, performance evaluation, incident management, and continual improvement. Participants will learn how to align and integrate QEHS processes to support organizational excellence, compliance, and sustainable performance.
Participants will be able to:
- Explain the fundamental principles of quality, environmental, and occupational health & safety management.
- Recognize the structure and key requirements of ISO 9001, ISO 14001, and ISO 45001.
- Apply practical methods for identifying risks, environmental aspects, hazards, and improvement opportunities.
- Understand operational controls, monitoring, incident investigation, corrective action, and performance evaluation.
- Support the integration and continual improvement of QEHS management systems within an organization.
Day 1 — Quality Management
- Principles of quality management and customer focus
- Overview of ISO 9001: Quality Management Systems
- Process approach and risk-based thinking
- Quality objectives, process controls, and documented information
- Monitoring, measurement, nonconformity, and continual improvement
- Workshop / Case Study: Identifying quality risks and improvement opportunities in a workplace process
Day 2 — Environmental Management
- Environmental management principles and sustainability context
- Overview of ISO 14001: Environmental Management Systems
- Identification and evaluation of environmental aspects and impacts
- Compliance obligations and environmental operational controls
- Environmental objectives, monitoring, emergency preparedness, and improvement
- Workshop / Case Study: Environmental aspects and impacts assessment for a selected operation
Day 3 — Occupational Health & Safety Management
- Core principles of occupational health and safety management
- Overview of ISO 45001: Occupational Health & Safety Management Systems
- Hazard identification and OH&S risk assessment
- Hierarchy of controls and operational planning
- Worker consultation, participation, emergency preparedness, and response
- Workshop / Case Study: Hazard identification, risk assessment, and control selection
Day 4 — QEHS Performance & Incident Management
- QEHS performance indicators and monitoring techniques
- Inspection, audit, and management review fundamentals
- Incident and nonconformity reporting
- Root cause analysis and corrective action
- Emergency preparedness, response, and lessons learned
- Workshop / Case Study: Incident analysis and development of corrective actions
Day 5 — Integrated QEHS Management & Continual Improvement
- Common management system structure and opportunities for integration
- Integrated policies, objectives, responsibilities, and operational controls
- Risk and opportunity management across QEHS disciplines
- Integrated internal auditing and management review
- Continual improvement and development of an organizational action plan
- Workshop / Case Study: Building an integrated QEHS improvement action plan
- QEHS Managers and Coordinators
- Quality, Environmental, and Safety Officers
- Operations, Compliance, and Risk Personnel
- Supervisors and Team Leaders
- Individuals involved in implementing or maintaining ISO management systems