Change is constant, but successful change is not automatic. This ILM-recognized course provides a structured approach to leading and managing change in operations. Participants learn change management models, stakeholder engagement techniques, and how to overcome resistance to achieve sustainable results.
- Apply change management models (Kotter, ADKAR, Lewin)
- Identify and analyze stakeholders for change initiatives
- Develop a change communication and engagement plan
- Manage resistance and embed change into culture
Day 1 – Change Management Foundations
- Why change fails (Kotter’s 8 errors)
- Lewin’s 3-stage model (Unfreeze–Change–Refreeze)
- ADKAR model for individual change
Day 2 – Stakeholder Engagement
- Identifying all stakeholders (supporters, neutrals, resisters)
- Stakeholder analysis matrix (power / interest)
- Engagement strategies for each quadrant
Day 3 – Change Communication Strategies
- Tailoring messages to stakeholder groups
- Change communication channels and timing
- Two-way communication and feedback loops
Day 4 – Managing Resistance
- Sources of resistance (rational, emotional, political)
- Active listening and empathy techniques
- Converting resisters to advocates
Day 5 – Sustaining Change & ILM Recognition
- Embedding change into policies and metrics
- Change reinforcement mechanisms
- ILM recognition requirements and reflective practice
Operations leaders, change agents, HR business partners, team managers.
Learning Outcomes:
- Select the appropriate change model for a given situation
- Map stakeholders using power/interest grid
- Create a change communication plan
- Measure change adoption and sustainment
Target Competencies:
- Behavioral: Empathy, resilience, influencing, political awareness
- Technical: Change models, stakeholder mapping, resistance management