This Problem Solving & Decision Making Skills training course will focus on the best practice methods in describing, analysing and solving any problem, incident, issue or complaint from a daily practice – technical or non-technical. This highly interactive training course will also help the delegates provide recommendations or make decisions, with the highest quality and maximum acceptance. It will help you guarantee flawless execution of actions, regardless if it is a single activity or a complex project.
The world around us is getting more and more complex than ever and so does our daily engineering & maintenance work. Every day we are confronted with a wide variety of problems and decisions that require a rational response. Skills for complex problem solving, decision making and risk analysis are therefore key to remain successful.
Applying a structured approach to problem solving and decision making enables you to choose and implement the best solutions for your problems and improve the quality of your decision making process that will mitigate your risks and save time and money significantly.
This training course will highlight:
- The increasing relevance of problem solving and decision making methods in general as well as in asset management
- Classic issues and pitfalls in problem solving and decision making
- A generic approach for every issue to solve and decision to make
- Rational and creative methods to support this approach: Event Mapping, Problem Analysis, Human Factor Analysis, Decision Analysis and Risk Analysis
- Effective application and implementation of these methods in daily practice
Problem Solving and Decision Making skills for Engineers and Technical Professionals presents a structured and transparent approach with methods to help you to describe, analyse, solve and prevent problems effectively and to make the best decisions with maximum acceptance.
By the end of this training course, participants will be able to:
- Understand the increasing necessity of using sound methods for problem solving and decision making
- Involve the right people in the right way in any analysis
- Solve and prevent issues and problems more rapidly and effectively
- Make better decisions and recommendations
- Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance
- Apply and implement the methods learned in daily practice immediately after the training
Day 1
Introduction
- Introduction to the program
- Introduction: Problem Solving & Decision Making
- Introduction: Generic Approaches for Problem Solving and Continuous Improvement (Deming circle, Kaizen, 8D, DEMAIC, RATIO)
- Introduction of Problem Solving Methods (5 Why, Ishikawa, Fault tree, Apollo, etc.)
- Introduction: RATIO-approach
- Introduction: Case and Demo
Day 2
Reflect on your Problem
- Theory: RATIO-step - Reflect
- Introduction case to determine the root cause
- Theory: Event Mapping
- Event Mapping exercises
- Application of Event Mapping in daily practice
Day 3
Analyse Technical Problems
- Theory: RATIO-step - Analyse
- Theory: Problem Analysis - Describe the problem (IS/IS-NOT)
- Theory: Problem Analysis - Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram)
- Theory: Problem Analysis - Determine true cause(s)
- Exercises in Problem Analysis
- Completion of Event Map with outcome of Problem Analysis
Day 4
Analyse Human or Organizational Problems – Determine Best Solutions
- Theory: Human Factor Analysis
- Exercise: Human Factor Analysis
- Theory: RATIO-step - Target (alternative and best solutions)
- Theory: Decision Analysis
- Exercise: Decision Analysis
- Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis
Day 5
Implement, Observe and Evaluate Results
- Theory: RATIO-step - Implement
- Theory: Risk Analysis
- Exercise: Risk Analysis
- Theory: RATIO-step - Observe and Evaluate
- Implementation of problem solving & decision making methods in daily practice
- Evaluation and closure of training
You work at tactical or management level and want to increase your effectiveness in problem solving and decision making. You are therefore looking for a structured and easy to apply approach to any issue. This training course is suitable to a wide range of professionals but will greatly benefit:
- All professionals involved in problem solving and decision making within maintenance, engineering, technology and production
- Anyone who wishes to update themselves on problem solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations