• Understand the strategic value of protocol in international relations.
• Execute the five core roles of a protocol officer.
• Apply advanced diplomatic communication skills.
• Plan and manage formal events to international standards.
• Demonstrate impeccable professional etiquette.

Day 1: Introduction to Professional Protocol & Diplomacy

• Contemporary understanding of protocol and diplomacy in international and corporate contexts
• The role of protocol in creating an environment conducive to effective relationships and business development
• Building mutual respect and trust at executive and leadership levels
• Supporting informed decision-making among senior stakeholders
• Establishing sustainable long-term cooperation between nations, organizations, and global businesses
• Adhering to internationally recognized standards of conduct and formal procedures

Day 2: Roles and Responsibilities of a Protocol Officer

• Conducting research and providing strategic advice to senior leaders and executives
• Managing and strengthening relationships between organizations and governmental entities
• Handling official matters, sensitive issues, and formal engagements
• Supporting public image, communications, and institutional reputation
• Coordinating official travel, visa requirements, and accommodation arrangements

Day 3: Core Communication Skills for Protocol Professionals

• Active listening, accurate note-taking, minute writing, and effective questioning techniques
• Reading and analyzing complex or technical documents
• Professional writing: official correspondence, invitations, briefings, and formal responses
• Verbal communication: professional conversations and formal presentations
• Facilitation skills: problem-solving, collaboration, and consensus-building
• Responsible and professional use of social media in official contexts

Day 4: Planning and Managing Official Events

• Organizing and managing official visits, conferences, and formal social events
• Coordinating with stakeholders to finalize itineraries, agendas, and travel arrangements
• Official greetings, receiving lines, titles, and forms of address
• Protocol precedence, national symbols, flags, and anthems
• Formal dining etiquette and seating arrangements
• Guidelines for giving and receiving official gifts

Day 5: Professional Etiquette and Conduct

• Codes of professional and ethical conduct
• Telephone etiquette in formal environments
• Email etiquette and professional netiquette
• The art of professional conversation and verbal diplomacy
• Action planning and practical application

• Protocol, PR, and Communication Officers in government, embassies, and agencies.
• Protocol and event staff in multinational corporations (Oil & Gas, Finance, etc.).
• Executive and Personal Assistants supporting senior leaders.