By the end of this course delegates will be able to:

• Describing and applying organization development process
• Reviewing and practicing skills needed to be a successful change agent
• Learning different approaches used by internal and external OD consultants
• Applying maxims of effective organizational change
• Learning how to review and avoid top mistakes made by OD consultants

DAY 1

• Introduction 
• Define organization development vs. unplanned change
• Differentiate pros and cons of internal and external consultants
• Review skills and roles needed for OD consultants
• Some examples and skills 

DAY 2

• Overview of the OD process
• Identify the client and build client commitment
• How to write an effective change proposal 
• Review interpersonal issues in entering and contracting

DAY 3

• List reasons of change resistance and what to do about them
• Review and apply the maxims of effective organizational change
• Skills and practices in overcoming resistance to change
• Diagnosis and diagnostic methods

DAY 4

• levels of diagnosis
• Pros and cons of  data collection methods
• Skills and practice in survey design
• Introduce and apply the data collection cycle
• Introduce types of interventions by level of diagnosis

DAY 5

• Choose appropriate interventions based on diagnostic data
• Review intervention evaluation methods
• Skills and practices in intervention action planning 
• Course conclusion

• Managers
• Supervisors
• HR Staff
• Those who need to improve their knowledge of Organizational Change and Development