This training course will provide you with the knowledge and skills to gain greater strategic value from training providers, manage and lead your own organizational learning department through ISO:29993:2017, as well as understand the principles of ROI in training and development. ISO 29993:2017 is used as an international standard to manage and assess training provision in order to meet the organizations needs and expectations, as well as provide a mechanism to certify the learning service provider as meeting quality assurance in the service provided. The focus of this training course will be the analysis and alignment of business objectives in relation to ISO 29993:2017, in order to ensure the highest quality procedures are applied when conducting learning in the organization, or engaging an external learning service provider. You will also learn the key factors involved in achieving ROI for your critical development interventions. This is an essential training course for those who are responsible for ensuring the correct engagement, credibility and quality assurance of learning in the organization as well as utilizing external service providers, including the financial control of creating, measuring and managing training and interventions.
By the end of this course delegates will be able to:
- Utilize ISO 29993:2017 as the business quality standard to manage the department and engage external learning service providers
- Apply techniques to identifying business training needs
- Develop and propose a business case for training to meet strategic business objectives
- Analyze evaluation methods to aid the management and measurement of investment
- Create a self-developed Action plan for implementation of ISO 29993:2017
Day 1
Defining ISO 29993 - Quality Assurance of Training to Meet Business Needs
- Business strategy and Organizational Development: the need for long-term planning for future skills and competences
- ISO Standard - framework
- The ISO:29993:2017 standard: overview
- Aligning training and development to meet business objectives
- Creating the business case for the training investment
- Evaluation – methods and models
Day 2
Management of the L&D Function to ISO 29993:2017 Standards
- General Information provision development
- Training Needs Analysis: requirements and format
- Design of the learning service
- Sponsors and learners: requirements
- Service delivery standards
- Staff
- Learning material
- Learning environment
- Facilitators: standards, assessment and evaluation
- Assessment of Learning
- Monitoring and evaluation of the learning service
Day 3
ROI - Financial Risk Management and ROI
- Financial and Risk Management: Financial planning, measurement and forecasting
- Training budget planning and formulation: factors and structure
- ROI: process and methods
- Self-Action Planning: gap analysis assessment/‘health-check’ to gaining the ISO 29993:2017 standard
- Next steps
Day 4
Mastering the Evaluation Process
- Validation vs. Evaluation – What is the difference?
- Current models explained: Kirkpatrick, CIRO, IES and the 10-step process
- Understanding the Process of Evaluation and its position in the Training Cycle Schema
- How to Use the 10-Step Process to Produce Training Evaluation – each step explained
- The Evaluation Formula
- How you decide what Training Needs Evaluating – use of the priority model
- All Four Quadrants reviewed
Day 5
Practical Examples of Evaluation – Your Chance to Master the Techniques
- Accountability of training department to guarantee and produce results
- Why some people can’t learn – fact not fiction
- Should all training be subject to evaluation?
- Back-at-Work presentations
This training course is suitable to a wide range of HR, L&D and Training professionals, but will greatly benefit those who:
- Are wishing to understand the ISO 29993:2017 standards
- Have direct responsibility for the training within the organization and wish to gain greater effectiveness and efficiency in quality managing this
- Have a strategic overview of the business (HRD/OD) and who may also be responsible for initiating training programs or authorizing expenditure for training and wish to ensure that a robust quality system is in place for the organization and the engagement of learning service providers
- Are responsible for the planning and implementation of training programs at an operational level