This course is suitable to a wide range of professionals but will greatly benefit:

• Define a competency and understand the distinction between competencies, skills, and tasks
• Describe how to use competencies in public and private organizations
• Understand the difference between Leadership competencies, Technical competencies and Behavioral competencies
• Link competencies to organizational objectives and values – manage not only what staff do but how they do it
• Use competencies for recruitment and assessment; for development; for talent management; for performance management and succession planning

The Links Between HR and Competencies:

• What are competencies?
• What support should managers, team leaders, and supervisors get from HR?
• And what should they take responsibility for themselves?
• Values, Strategy and HR
• Different methods of developing a competency framework – behavioral event interviewing, repertory grid interviews, top management judgment, focus groups
• Getting “buy-in”
• An HR Management Framework Based on Competencies
• Technical, Behavioural and Leadership Competencies

Competencies and Recruitment:

• Competency design – definitions, negative indicators, positive indicators
• Recruitment and Selection
• Adapting a competency framework for use in recruitment
• The use of assessment centers in recruitment
• Examples of Assessment Centres used in Further Education in the UK
• Induction, orientation, and personal development

Performance Management:

• Using competencies in performance management
• The four stages of performance management – agreeing objectives, giving feedback, coaching, appraisal
• Termly reviews of performance
• Links to pay
• Introducing a performance management process:- consultation, communications, training and alignment

Talent Management:

• Attracting the right talent
• Competency-based Career Planning
• Management Succession
• Succession Planning
• Competency-based Training and Development

Shaping Behavior and Managing Culture:

• The development of values (and the link to competencies)
• Motivation
• Extrinsic and Intrinsic Reward
• Empowerment and Accountability
• Right-sizing
• Self-Assessment
• 360-degree feedback

• HR Staff
• Coordinators
• All employees among all departments and managerial levels